Order fulfillment refers to every step of the order process, including elements such as obtaining stock, storing stock, picking and packing, warehouse processes, delivering items, and returns options. It also includes each step for the customer, from ordering a product online, to receiving it at their door. To enhance your order processes, there are several simple steps that you can take.
1. Improve your cycle time
First, you should determine your cycle time and then look at making improvements where possible. Customers expect to receive their products quickly, so businesses should aim to offer the fastest cycle time that they can. Provide next-day delivery if viable, to offer improved convenience for your customers. When you’re thinking about convenience, you should also think about improving your returns policies. Make sure that it’s simple for customers to make returns, and that they have an adequate time frame to do so.
2. Choose your suppliers wisely
Working with the right suppliers is an essential aspect of your eCommerce order fulfilment process. If your suppliers are slow and unreliable this will negatively affect your cycle times, and leave you with stock and inventory issues. You might want to try using a supplier information management system to search for suitable suppliers. These systems make it easier to search based on quality, rating, and criteria. For support with your manufacturing needs, Rapid Axis is an excellent supplier.
3 . Order Management Software
To enhance your eCommerce order fulfilment you need to use order management software. Using order management software you can monitor your orders, your sales, and your inventory. With the support of an OM system, you can allow your customers to track their items and easily keep in contact with your business. Using an order management system you can also organize your sales channels and improve customer service. From shipping schedules to reporting and analytics, there are plenty of features to take advantage of.
4. Compare shipping companies
Before you choose a shipping company to work with it’s wise to compare a few different options online. Take a look at reviews and testimonials, check the online reputation, and ask for references. You’ll want to find an affordable shipping company, however, remember that quality is the most important factor. It can be helpful to make a detailed list of your needs before you start shopping around. Decide what’s most important to you in a shipping company, whether it’s lead times or sustainability practices.
5. Enhance communication
Customers expect to be able to track their order throughout the entire journey, they want email comms at various stages, and an easy way to get in touch. You should also seek to improve communication throughout your supply chain. All employees should have a simple channel of communication, they should be able to reach one another immediately, to discuss any problems.
With an improved orders process you’ll ensure that you remain competitive, and continue to satisfy your customers. The demand for online shopping has skyrocketed in the last year, so it’s important that brands get this right.
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