When it comes to poor customer experiences, businesses make every excuse in the book. They think that there isn’t enough time in the day to “go above and beyond” for every customer and so they aim for a service that is “good enough.” But businesses who adopt this attitude are screwing themselves over. First, it’s […]
Customers are quite fickle, and it doesn’t take much for them to think, hm maybe I should buy from somewhere else? If they feel like you have let them down in some way, this is virtually a guarantee. Next time they buy a product or service that you offer, they will be on the hunt […]
When a customer walks into your store or sends you an email, how do they feel when they walk away? Unless you have wowed them or made that all-important magical first impression, you have failed. Yes, they might be back at some point in the future. But the truth is they won’t walk away from […]
Is your business struggling to make enough sales? Or, are you having problems with turning visitors into customers? If so, then this guide is for you. E-commerce businesses live and die by their sales, and one of the main focuses for better success should be firmly on customer service. We’re going to take a look […]
The success of your business is driven by one word, and that word is profit. Without this, your operation is set to fail. As such, it’s imperative that you are doing everything possible to obtain the highest sales figures possible. There’s no point in running a business if you aren’t aiming for maximized results. Improving […]
